We offer free shipping on orders over $99, and for orders under $99 we have flat shipping at $9.99.
How do I track my order?
Once your order ships, we will email you all available tracking information. Or you can locate tracking details here: Track My Order. We are also available every day from 8 am-9 pm EST to answer any questions you may have regarding your order or shipment.
When can I cancel or modify my order?
We try to ship your order as quickly as possible, so once your order has been processed we are no longer able to cancel or modify it. If necessary your order may be returned or exchanged. Please see our Easy Returns for more information.
I ordered several items, why did they arrive in multiple shipments?
We make every effort to ship your items together; however, there are times when we may have to divide your order into multiple shipments.
Common reasons for dividing an order are:
Item availability.
Items shipping directly from a vendor.
Large orders requiring multiple boxes.
Please note that when an order is divided into multiple shipments, you are not charged an additional fee.
What does it mean when an item is back-ordered?
An item is back-ordered when it is out of stock in our warehouse and is awaiting replenishment. There are times when an item may sell better than expected, and although we do our best to keep everything in stock at all times, delays can happen.
When will my credit card be charged?
Your credit card will be charged when your order is submitted.
Why doesn’t my order qualify for a promotion?
We’re sorry for any trouble experienced during checkout regarding promotional offers.
Reasons your order may not qualify:
There may be certain requirements not met for the special offer.
Certain exclusions apply.
The offer has expired.
Some vendors choose not to participate so we must honor our agreement.
Only one promotional code can be used per order.