We appreciate the trust you place in Jovialjungles. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and otherwise process the personal information we collect and the rights and choices individuals have regarding such personal information.
For additional information about the privacy choices you have regarding your personal information, please review the “Choices You Have About Our Processing of Your Personal Information” section below. If you are a California resident, please refer to the “California Privacy Rights” section below for information about the categories of personal information we collect and your rights under California privacy laws. Residents of certain U.S. states may refer to the “Other State Privacy Rights” section below for additional information about the privacy rights you may have under applicable state law.
Your use of our Services and any dispute over privacy is subject to this Policy and our Terms of Use, including their applicable terms governing limitations on damages and the resolution of disputes. Some of our Services are subject to additional terms and conditions as identified in connection with those Services.
Scope of this Policy
Except as otherwise noted below, this Policy applies to the personal information collected, used, disclosed, and otherwise processed when you:
Interact with our websites, mobile applications, social media sites and handles, and online services;
Subscribe to receive information, including marketing communications from us;
Participate in contests, sweepstakes, promotions, surveys, and research conducted by us;
Visit one of our stores, venues, campgrounds, or events;
Interact or engage with us as a current, former, and prospective service provider or business partner;
Communicate or interact with us, such as when you email or call us (collectively, our “Services”).
Additional Notices. Depending on how you engage with us, we may provide you with other privacy notices with additional details about our privacy practices.
For example, this Policy does not apply to job applicants or to current or former employees in the context of their employment with us. Additionally, personal information we process pursuant to the federal Gramm-Leach-Bliley Act (“GLBA”) is covered by a different privacy notice.
Aggregated and Deidentified Data.We may use, disclose, and otherwise process aggregated or deidentified data related to our business and your use of the Services for
quality control, analytics, research, development, and other similar purposes. Aggregated and deidentified data is not personal information.
Third Party Links.We may offer links to or from our Services via websites, services, and resources operated by third parties. We offer these links as a convenience. We are not responsible for the privacy practices, content, or policies of websites operated by third parties, and you should inquire about the privacy practices of such third parties before providing any personal information to those third parties.
Personal Information We Collect
We collect personal information directly from you, automatically through your use of Services, and from third-party sources. To the extent permitted by applicable law, we may combine the information we collect about you. The personal information we may collect varies based on your relationship with us.
Personal Information You Provide
Some of our Services include features that permit you to provide personal information directly to us. We may collect and store personal information you enter via our Services,including:
Contact Information. We may collect your name, phone number, email address, and physical address when you create an account or complete a transaction with us.
Account and Profile Information. If you create an account with us, we may collect your account username and password and the personal information you post to your profile or account or that you otherwise submit to us through your account.
Demographics. We may collect certain demographic information, such as date of birth, and the other personal information requested via forms, such as lead generation forms.
Payments and Purchases. If you make purchases through our Services, we may collect payment information such as payment card details, payment type, credit card number or other payment account details, including billing and shipping address.
Events and Bookings. If you make an appointment/reservation booking via our Services, we may the personal information provided to make such appointment/booking.
Marketing and Promotions. If you agree to receive direct marketing communications from us, such as when you subscribe to our email newsletters, we may collect your email address.
Online Submissions. We may collect any personal information you provide by interacting via our online forums and with our online chat features, or by commenting on content posted in public areas of our Services. Please note that these comments posted in public areas of our Services are also visible to other users of our Services.
Social Media Information. We may collect your social media handle when you interact with our Services through social media.
Surveys and Feedback. We may collect the personal information you provide when you complete a survey administered by us or otherwise provide us with feedback.
Sweepstakes, Contests, and Promotions. We may collect the personal information you provide when you participate in a contest or sweepstakes we offer, which may include your social security number (or other applicable government identification number) and driver’s license number if you win such contest or sweepstakes. We may also be required to post the names of winners depending on the jurisdiction.
Communications and Interactions. If you contact us, such as at our call centers, we may keep a record of that correspondence and any information provided, including via call recording. When you email or otherwise communicate with us, we collect and maintain a record of those communications. If you interact or engage with us via the live chat functions available through the Services, we collect your messages, questions, feedback, and any other information you so choose to provide.
Health Information. We may collect medical or health information you provide to us when requesting special accommodations or filing incident reports while using our Services.
Business Development Information. To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective service providers and business partners including name, company information, contact details, and communications records.
Other Information. We may collect any other personal information you choose to submit to us via our Services.
Personal Information We Collect Automatically
When you interact with our Services, certain personal information about your use of our Services may be collected automatically through the use of cookies, pixel tags, and other similar technologies. The personal information we may automatically collect includes:
Device and Browsing Information.
Details of your visits to our websites and Services, and personal information generated in the course of the use of our Services, including traffic data, general location data, which may be derived from your IP address, weblogs and other communication data, and how you reached our websites (the referring and exiting URLs). We also may collect details regarding the device you use to access our Services, including, but not limited to, your IP address, unique ID, operating system, and browser type.
Activities and Usage.
We also may collect activity information related to your use of the Services, such as information about the links clicked, searches conducted, features used, items viewed and added to your cart, files and content uploaded, streamed, or deleted, time spent within the Services, and your interactions with us and others within the Services.
Location Information.
When accessing our websites on a mobile device or using any of our mobile applications, we may access your general location if you have enabled location services on your device for our mobile applications. We also may collect GPS details from your motorized RV (if enabled with such functionality) if you do not delete this data from your vehicle’s device before you provide us with your motorized RV.
Interactions.
We may collect personal information about how you interact with our Services, such as our emails, ads, and newsletters, including whether you open or click links in any correspondence.
Images and Videos.
We may collect your photographic or video image if you visit one of our stores.
For more information about our use of cookies and other similar technologies, please see the “Cookies and Similar Technologies” section below.
Personal Information We Collect from Third Parties
We may collect some personal information from third parties including business partners, advertising networks, Internet service providers, data analytics and marketing providers, and operating systems and platforms:
Personal information about your browsing history, search history, and interactions with websites, applications, and advertisements.
Personal information from our business partners with whom we collaborate on various matters, including if you make purchases from marketplaces that sell our products and services.
Personal information to further supplement or validate the information we otherwise collect about you.
Publicly Available Information
Subject to applicable law, we may collect information about you that is publicly available, including on our websites, third-party websites, and otherwise. Please note that we are not responsible for what third parties do with information you make available in public areas of our Services or elsewhere.
How We Use Personal Information
We may use the personal information we collect for the following purposes:
Providing our Services. To allow you to maintain your account with us and otherwise run our day-to-day operations, to provide you with our products and services, including to complete transactions, to take steps to enter into a contract for a sale or for services, to process payments, to fulfill orders, to send service communications (including product safety and recall-related notices), and for other customer service functions.
Marketing and Promotions. Subject to applicable law, to contact you regarding offers, promotions, discounts, and other services, provided by us or our third-party business partners that may interest you.
Tailored Advertising and Ad Effectiveness. To deliver tailored advertising of our Services based on your preferences or interests across services and devices and for measuring the effectiveness of ads, including understanding our customer base and purchasing trends. This includes creating custom audiences on social media websites and search engine platforms.
Responding to Inquiries. To contact you in response to an inquiry, complaint, or incident report. This includes responding to your comments and reviews of our Services on social media websites and search engine platforms.
Research and Surveys. To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.
Planning and Managing Events. For event planning and management purposes, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
Customization and Personalization. To tailor content we may send or display to you, to enable additional features on our Services, and to provide you with a personalized service.
Membership Program. If you are a member of our Good Sam Membership program, to administer that program.
Improving our Services. To improve and grow our business, including understanding how our Services are being used, for analytics purposes, and to develop new features, products, or services, and for internal quality control and training purposes.
Auditing, Reporting, and Other Internal Operations. To conduct financial, tax, and accounting audits; audits and assessments of our operations, privacy, security, and financial controls and compliance with legal obligations; our general business, accounting, record keeping, and legal functions; and to maintain appropriate business records and enforce company policies and procedures.
In support of our General Business Operations. To assess, execute, and implement mergers, acquisitions, reorganizations, dispositions, bankruptcies, and other business transactions such as financings.
Protecting our Rights and Responding to Legal Requests/Obligations. To protect the Services and our business operations, and to protect our rights or those of our stakeholders; to detect, investigate, and prevent activities that may violate our policies and Terms of Use, or activities that may be fraudulent or illegal; and to comply with legal requirements regarding the provision of products and services.
Other Purposes. For other purposes where we provide notice, obtain your consent, or that are otherwise required or permitted by applicable law.
How We May Disclose Personal Information
We may disclose the personal information we collect for the purposes described above and as follows:
Affiliates and Subsidiaries.
We may disclose personal information with current or future affiliates or subsidiaries to provide services and for research, marketing, and other purposes consistent with this Policy.
Service Providers.
We may disclose personal information to service providers who perform functions on our behalf. These service providers include entities that provide delivery services, customer information management services, customer communications and marketing services, billing and collection services, payment processing and order fulfillment services, auditing and accounting services, professional services/consultants, analytics services, security services, companies who administer our products and services, and IT services, such as internet service providers and operating systems and platforms.
Social Media Platforms.
We may respond to or otherwise engage with social media posts or messages directed at one of our accounts, or which reference our products or services. If you publicly share content about us or our products or services, we may choose to re-post or otherwise share that content with social media companies and our followers, subject to the terms of the relevant social media platform. Additionally, your interaction with us through social media typically allows the social media company to collect some personal information about you through cookies or other tracking mechanisms on our websites. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ privacy policies to better understand their data collection practices and privacy settings.
Third-Party Advertisers.
We may disclose personal information to third-party advertisers for marketing and advertising purposes. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting on our behalf. For more information, please see the “Cookies and Similar Technologies” section below.
Business Partners.
To enhance your user experience, we may provide personal information to a select group of companies that offer products and services that may interest you. For example, we may offer promotions – such as sweepstakes or free camping – in collaboration with business partners. We may disclose your personal information with these business partners if they need it to send you a product, such as to fulfill a prize or the offer of a free night of camping.
Other Users.
If you submit or make available information through our public-facing, interactive online features and forums, such as when you post reviews, testimonials, or questions about our products or services, information such as your name, review, testimonial, or question, may be available to, and searchable by, other users of the Services.
Acquirers of Business Assets.
We may sell certain of our businesses or assets to other companies in connection with mergers, acquisitions, reorganizations, dispositions, bankruptcies, and other business transactions such as financings. When such transactions take place, your information may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all, or substantially all of our assets to another company, your personal information likely will be disclosed and transferred as an asset to such company, as well as in contemplation of such transactions (e.g., due diligence).
Law Enforcement and Government Authorities.
We disclose personal information to comply with legal proceedings, such as pursuant to a court order or subpoena, or if we reasonably believe such action is necessary to comply with the law and the reasonable requests of regulators, law enforcement, or other public authorities; to enforce our Terms of Use, sweepstakes/contest rules; to assert or defend other legal claims; and to protect the safety, integrity, and security of our Services, users, and information.
Others as Permitted or as Required by Law.
We may disclose personal information in other ways not described above that we notify you of that we obtain your consent for, or that are otherwise required or permitted by applicable law.
These third parties to whom we may disclose personal information may be located outside your jurisdiction of residence, as described below in the “International Users” section.
Cookies and Similar Technologies
We use cookies, pixel tags, and other similar tools and technologies to automatically collect and record information about your browsing activities and use of our Services. We use this information to, for example, analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors in our Services, to assess secure, protect, optimize, and improve the performance of our Services, to prevent fraud and protect our Services, as well as for targeted marketing and advertising purposes, for analytics purposes, and to personalize content in our Services. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).
Cookies
“Cookies” are alphanumeric identifiers that are transferred to your device’s hard drive through your web browser for tracking purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track activity and usage data within the Services.
Pixel Tags
Pixel tags (sometimes called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded so we can track response rates and gauge the effectiveness of our communications.
Third-Party Analytics
We may use automated devices and applications, such as Google Analytics to evaluate your use of our Services. We may also use other analytics to evaluate our Services. We use these tools to help us understand and improve our Services. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please see www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.
Cross-Device Use
We and our service providers may use the information we collect about you (whether directly from our Services, through your device(s), or from a third party) to help us and our service providers identify other devices you use (e.g., a mobile phone, tablet, other computer, etc.). We and our service providers also may use the cross-device and other information we learn about you to serve targeted advertising on your devices and to send you emails.
Third-Party Advertisers and Network Advertisers
We partner with companies that assist us in advertising our Services. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting. We use network advertisers to serve advertisements on non-affiliated websites or other media (e.g., social networking platforms). This enables us and these network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, pixel tags, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each entity’s specific privacy policy, not this one. We may provide these advertisers with information, including your personal information.
Choices You Have About Our Processing of Your Personal Information Account and Profile Information
If you have an account with us, you may access, update, or correct your account and profile information at any time by logging in to your account and updating the personal information we maintain. We may keep a copy of your prior information for a period of time as necessary to comply with our legal obligations, as part of our business records, and our backup data.
Your Communication Preferences
If you have an account with any of our brands, you can review your communication preferences by logging in through “My Account” or a similarly designated section of our websites. You may make modifications to your communication preferences directly through your account. If you don’t have an account, can’t find your account, or some of our Services do not provide an account section, please contact us via the methods noted in the “Help and Support,” “Contact Us,” or a similarly designated section of our websites.
You can request that we not send marketing emails to you by unsubscribing from the communication via the link at the bottom of the email.
When you subscribe to our publications or otherwise do business with us, we may send you certain direct mail marketing offers. If you no longer want to receive these offers please contact us and ask that we do not include you in our future offerings. Please note that because marketing campaigns are planned a few months ahead of time, you may continue to receive marketing offers after making a request. Write to us at Good Sam Mail Preference Service, P.O. Box 6888, Englewood, CO 80155-6888 to opt-out of future mailings.
Tracking and Advertising Choices
Browser Solutions for Opting Out of Cookies. To prevent cookies from tracking your activity on our websites, you can set your browser to block certain cookies or notify you when a cookie is set. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
You may also click the “Targeted Advertising Opt Out” link at the bottom of our website to toggle controls that are available via that tool, which will turn off certain cookies, pixel tags, and other similar tools and technologies on our website. However, your opt out may not be effective if your browser is configured to reject cookies.
Please note that even after disabling cookies as noted above you may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads). In addition, certain aspects of our websites may not behave as expected should you disable cookies. If you are experiencing website issues, it may be due to your cookie preference settings.
Industry Solutions for Opting Out of Ad Networks. Users may opt-out of certain ad networks. For example, visit the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising. Please be advised that opting out of ad networks will opt you out of certain companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our websites or on other websites. You may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads). Additional information is available on the DAA’s websites at www.aboutads.info and https://youradchoices.com/appchoices (for mobile apps).
Security of Personal Information
We use a combination of physical, technical, and administrative safeguards designed to protect the personal information we process via the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
Children’s Privacy
Our Services are not directed to or intended for, and we do not knowingly collect personal information from, children under the age of 16. If you are under 16, please do not submit any personal information via our Services. If we learn that we have received information directly from a child who is under the age of 16, we will delete such information from our systems. If you are a parent or legal guardian and have reason to believe your child has provided personal information to us via our Services, please contact us using the contact information below.
User-Generated Content
We may offer blogs, online forums, or other public-facing, interactive features in connection with our Services that enable you to share information about the Services or other issues of interest (e.g., reviews, testimonials, and questions). You should be aware that any communications you submit or post to any such interactive feature on the Services may be viewable by other participants or users. By submitting or posting to such interactive features you acknowledge and agree that you have no expectation of privacy or confidentiality in the content you submit for such features, whether or not it contains personal information about you.
International Users
Our Services are directed to individuals in the U.S. Personal information that you provide to us and that we collect as a result of your using our Services will be processed in the U.S. or in other jurisdictions, which may include jurisdictions outside your jurisdiction of residence. The privacy and data protection laws in the U.S. or those other jurisdictions may not be equivalent to or adequate under the laws in your jurisdiction of residence, and you understand that the governments, courts, law enforcement, or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction. By using our Services or by otherwise providing us with your personal information, you agree to the processing of your personal information in the U.S. and other jurisdictions.
Contact Us
If you have any questions or concerns about this Policy, please contact us by using the contact information below:
service@jovialjungles.com