We believe in offering the very best value, quality, and selection. Plus, we want you to enjoy your purchase! In the event you wish to send a product back to us, you may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase unless noted below under exceptions and exclusions. Refunds are issued to the original form of payment unless returned in-store where some exclusions may apply.
For web orders, please contact our customer service team to ensure your return or exchange is documented and any potential questions have been answered. In most cases, a return authorization will be provided, and, in every case, we’ll begin to keep an eye out for your return.
For web orders returned in-store, please take the item in original packaging, along with an invoice to any Jovialjungles retail locations for a refund or exchange. Shipping charges are non-refundable. Refunds for web orders issued in-store are able to be refunded to a GIFT CARD or MAILED CHECK ONLY; some exclusions may apply.
For retail purchases returned with a receipt, please return the unused and unopened item, with the original sales receipt, for a full refund or exchange. All returns with a gift receipt will receive a store credit for the amount of the item at the time of purchase.
For retail purchases returned without a receipt, the refund will be issued as a store merchandise credit at the lowest price within the last 90 days. Proper ID will be required in the form of a valid, state-issued driver’s license or state ID card. We reserve the right to limit or refuse returns without a receipt.